UK orders are charged depending on the weight of the order. Standard shipping across the UK is £3.99. For heavy items, £9.95 is charged.
International orders are shipped at a cost of £20. We cannot ship heavy items internationally.
We usually dispatch standard delivery orders within 3-5 working days and we advise you to allow a further 2-4 days from dispatch to delivery, however this does sometimes increase during busy periods. Standard delivery orders are sent via Royal Mail's Tracked Delivery service and a signature will be required to confirm the receipt of your order. Large items may be sent by courier, we will contact you if this is the case. If you haven't received your order please allow 10 working days before contacting us.
Collect in Store
You're welcome to collect your item in-store for free. Just select that option at checkout.
Items which are damaged, faulty, incorrect or simply unwanted must be returned within 30 days of receipt. This applies to orders placed both in store and online.
For website orders:
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with your returns slip and we will process the refund/exchange within 72 hours.
If your item is faulty, damaged or not as expected, please contact us first, either by email on firstname.lastname@example.org or call us on +44 (0)1248 724595 (Monday to Friday from 10am to 5pm), and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance). If you do need to return the product in this instance, we will refund the postage charge.
Please send online returns to: